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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What is a service delivered between two business units in the same organization known as?

A) Delivered service
B) External service
C) Internal service
D) Strategic service

2. Which of the following BEST describes technical management?

A) A function that includes providing technical expertise and overall management of the IT infrastructure
B) Senior managers responsible for all staff within the technical support function
C) A function responsible for facilities management and building control systems
D) A function that provides hardware repair services for technology involved in the delivery of service to customers

3. Which statement about stakeholders is TRUE?

A) Internal customers are always charged for the IT services they receive from the IT service provider organization
B) Customers, users and suppliers are examples of stakeholders who are can be external to the service provider organization
C) External customers are those who work for the same organization as the IT service provider
D) Internal customers purchase services from third party suppliers by means of a legally binding contract or agreement

4. An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service.
What has taken place?

A) A service level escalation
B) An incident resolution
C) A functional escalation
D) A hierarchic escalation

5. Which one of the following is NOT a characteristic of a process?

A) It responds to specific events
B) It structures an organization
C) It delivers specific results
D) It is measurable

Solutions: