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What is the duration of the EX0-115 Exam
- Passing Score: 65%
- Format: Multiple choices, multiple answers
- Number of Questions: 40
- Length of Examination: 60 minutes
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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Plan-Do-Check-Act (PDCA) Cycle | |
| Resolution Processes | - Problem Management - Incident Management |
| ISO/IEC 20000 Standard Overview | |
| IT Service Management Concepts | |
| Control Processes | - Configuration Management - Change Management |
| Service Management System (SMS) | |
| Service Delivery Processes | - Service Level Management - IT Service Continuity Management - Information Security Management - Capacity Management - Availability Management |
| Relationship Processes | - Business Relationship Management - Supplier Management |
