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HP LaserJet Solutions Sample Questions:

1. Customer reports that his printer has been jamming repeatedly. While you are onsite, you are unable to duplicate the problem. What is the best way to determine the cause of the jam?

A) print a Supplies Status page
B) print an Exceptions sheet
C) print an Event log
D) print a Configuration page

2. After performing a cold reset the customer cannot get the wireless print server configured correctly. What should you suggest to this customer?

A) Print a configuration page
B) Replace the printer
C) Disable any firewalls
D) Replace the print server

3. Which connectors are associated with HP printers? (Select two.)

A) Foreign Interface Harness (FIH)
B) BNC
C) Jetlink
D) SCSI 2

4. What is the first step to identify any paper jam condition?

A) Identify where the leading edge of the paper stops.
B) Determine which of the printer clutches are slipping.
C) Determine if the printer fusing assembly is functional.
D) Verify that all printer solenoids are operational.

5. Which statement is true about an error condition of 80.X that is displayed in the control panel?

A) This is an I/O error. Check for a loose I/O cable.
B) This is a main motor failure indicating that the motor or DC power supply may need to be replaced.
C) This is a general error indicating that preventative maintenance is required to maintain proper printer functionality.
D) This is a fuser error. Power the printer off and reseat the fuser to see if this corrects the problem.

Solutions: