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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

A) True
B) False

2. Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A) Manual routing overrides
B) Export to Excel or CSV
C) Predictive model source code
D) Visualization in historical dashboards

3. Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A) Higher outcome success rate
B) Agent downtime metrics
C) Reduced call abandonment rate
D) Increase in wait time

4. Which report type allows users to compare queues using GPR with those using standard routing?
Response:

A) Contact List Summary Report
B) Queue Comparison Report
C) Agent Schedule Adherence Report
D) Skill-Based Routing Audit Log

5. Which two benefits does the Journey Panel offer to agents?
(Choose two)
Response:

A) Real-time visitor context
B) Automated time tracking
C) Increased personalization
D) Triggering new firewall rules

Solutions: