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Cisco CCIE SP Operations Written Sample Questions:

1. A L3VPN customer is connected to one of your PE routers by using OSPF as CE-PE protocol and was successfully exchanging VPN routes. It came to your attention that OSPF adjacency became stuck in "EXCHANGE" state recently. What is the most likely cause for this issue?

A) The MTU setting is changed on the CE after the first bring up.
B) A corrupted OSPF LSA was originated by the CE.
C) The OSPF cost metric is changed on the CE after the first bring up.
D) The CE-PE link is severely degraded after the first bring up.
E) The CE-PE link is congested with traffic.

2. According to ITIL@ v3 framework, which mechanism must be designed with a clear understanding of the expected level of performance for each configuration item during the instrumentation process?

A) Events
B) Thresholds
C) Alarms
D) Messages

3. According to ITIL@ v3 framework, what are the top four risks that are associated with poor change management process and procedures?

A) Authorized changes, low change success, high emergency changes, planned outages
B) Low change success, high emergency changes, unauthorized changes, unplanned outages
C) High change success, low emergency changes, unauthorized changes, unplanned outages
D) High change success, high emergency changes, planned outages, unauthorized changes

4. You are working at a service provider NOC as a Tier 2 NOC engineer. The service desk has escalated a trouble ticket to you. The customer complaint on that ticket states that there is no network reachability between two branch offices. After reviewing the ticket, you begin troubleshooting but soon realize that you are unable to resolve the incident yourself. Which two factors should you consider before escalating this to the next level of support? (Choose two.)

A) number of affected customer end users
B) service level agreement
C) workload of the escalation person
D) priority level of the trouble ticket

5. According to ITIL@ v3 framework, which type of service operational management process monitors the network infrastructure to identify and escalate abnormal operational conditions?

A) incident management
B) problem management
C) event management
D) request fulfillment

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