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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)

A) It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
B) In case of multiple servers, it is just one XML license file.
C) It provides Access to veinte.com/wfo to activate the license.
D) The license site requires the license registration key and Avaya Purchase Order (APO) number
E) It requires both the License Reference number (LRN) and license registration key

2. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Servers role
B) Enterprise Settings
C) Site servers
D) Security settings

3. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Create a phone Data Source
B) Set up recording Environtment
C) Create Phones and Extensions
D) Create a Member Group

4. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) Side-by side upgrade to R20.x in Windows 2016
B) Side-by side or hardware reuse migration to R20.x
C) Two step upgrade process, to V15.1 first, then to R20.x
D) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)

5. In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)

A) The License Registration Key is generated during installation
B) License activation requires Enterprise Manager access to the internet
C) The License Reference number is generated when the customer order is placed
D) The License Registration Key isgeneratedbefore the Enterprise Suite is installed

Solutions: