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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
B. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
C. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
D. Tape backup is called CMSADM, while network backup is referred as Maintenance.

Question 2

Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
B. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
C. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D. Timetable can be used to schedule a LAN backup of the customer's data.
E. Timetable can be used to schedule a LAN backup of the customer's system.

Question 3

Which communication manager option on the communication manager gives the customer call centre capabilities?

A. Expert Agent Selection (EAS)
B. Best Service Routing (BSR)
C. Automatic Call Distribution (ACD)
D. Least Occupied Agent (LOA)

Question 4

Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A. Collect digits
B. Route-to digits
C. Route-to number
D. Converse-on skill
E. Messaging skill

Question 5

At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A. Use the add station next CM SAT command to program each telephone set and assign buttons
B. Create a template telephone set and use the qcopy station xxxx CM SAT command
C. Create a template telephone set and use the duplicate station xxxx CM SAT command
D. Use CMS to perform the bulk administration of telephone sets and buttons.

Solutions: