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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?
A) Avaya Intelligent Customer Routing
B) Avaya Aura® Session Manager
C) Avaya Aura® Call Center Elite
D) Avaya Aura® Call Center Elite Multichannel
2. Refer to the exhibit.
The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?
A) Avaya Experience Portal
B) Avaya Aura® Communication Manager
C) Avaya Aura® Call Center Elite Multichannel
D) Avaya Aura® Application Enablement Services
3. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
A) Avaya SBCE Corporate License
B) Avaya SBCE Corporate and Standard Licenses
C) Avaya SBCE Standard License
D) Avaya SBCE Standard and Advanced Licenses
4. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
A) Oracle Fire V880/V890
B) Avaya Solutions Platform Servers
C) Amazon Web Services
D) Oracle Sun Blade 150
E) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
5. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
A) Call Vectoring
B) Visual Designer
C) Graphical Designer
D) Avaya IX™ Orchestration
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B,C,E | Question # 5 Answer: D |






