Updated Nov-2021 Test Engine or PDF for the Avaya 3313 test to help you quickly prepare for the Avaya exam!
Full 3313 Practice Test and 70 unique questions with explanations waiting just for you, get it now!
NEW QUESTION 35
If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)
- A. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).
- B. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).
- C. Confirm recordings have been uploaded to the CCMS.
- D. From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.
- E. From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.
Answer: A,D,E
NEW QUESTION 36
nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)
- A. Run nslookup from Windows > Apps > Services
- B. Run nslookup from the Windows command line
- C. nslookup displays the server Hostname and IP Address
- D. nslookup displays the fully-qualified Hostname and IP Address of the Target
Answer: A,B,C
NEW QUESTION 37
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?
- A. Process Monitor Utility
- B. Contact Center Manager Utility
- C. Contact Center Server Utility
- D. Log Archiver Utility
Answer: B
NEW QUESTION 38
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. CCMA > Multimedia
- B. Multimedia Administrator
- C. Multimedia Dashboard
- D. CCMM Database Logging
Answer: A
NEW QUESTION 39
Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system.
What are the symptoms of this problem that you experience?
- A. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
- B. SymposiumWexe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).
- C. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
- D. The TFE service fails to start and calls are not processed.
Answer: C
NEW QUESTION 40
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
- A. Session Manager (ASM) to Contact Center
- B. Contact Center to Avaya Aura Media Server (AAMS)
- C. Agent telephones to Communication Manager (CM)
- D. Communication Manager (CM) to Contact Center
Answer: A,B,C
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100178588
NEW QUESTION 41
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
- A. View all calls
- B. Disconnect the call if one is present in the system.
- C. View only those calls that are waiting in queue.
- D. Clear call from the utility and from Real-TIME Display Report.
Answer: B,C,D
NEW QUESTION 42
Which two options are available (or controlling the generation of licensing alarms by a standalone Avaya Media Server (Avaya MS) (Choose two.)
- A. Licenses Exhausted
- B. Windows Event Viewer\Windows Logs\Applications and Services
- C. Avaya MS Nodal Licensing alarms are disabled by default.
- D. Usage above threshold
- E. Real Time Usage Active License Percentage
Answer: A,D
NEW QUESTION 43
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Event logs located in D:\Avaya\Logs\MAS on the AAMS
- B. Alarms page in the system status section of the AAMS Element Manager
- C. Windows Application Event Log on the AAMS
- D. Alarm Viewer in the AAMS server utility
Answer: B
NEW QUESTION 44
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
- A. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
- B. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.
- C. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
- D. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
Answer: B
NEW QUESTION 45
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
- A. The agent's web browser is not set for the correct character encoding.
- B. Internet Explorer is not set as the default browser on the agent's computer.
- C. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
- D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
Answer: A
NEW QUESTION 46
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
- A. 95%
- B. 90%
- C. 85%
- D. 80%
Answer: B
NEW QUESTION 47
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. Communication Manager (voice inbound proxy)
- B. Session Manager (Voice inbound proxy)
- C. Application Enablement services (CTI proxy)
- D. APS server (Presence proxy)
Answer: B,C
NEW QUESTION 48
In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
- A. SIP Gateway manager
- B. Session Manager
- C. Avaya Aura Media server
- D. Contact center Media services
Answer: D
NEW QUESTION 49
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)
- A. Microsoft Virtual Server
- B. Microsoft Hyper-V
- C. XenSecure Xen 3.1.2
- D. VMWare vSphere 4.0
- E. VMWare vSphere 3.0
Answer: B,D
NEW QUESTION 50
......
Full 3313 Practice Test and 70 unique questions with explanations waiting just for you, get it now: https://www.passreview.com/3313_exam-braindumps.html