Salesforce Health Cloud Health-Cloud-Accredited-Professional Real Exam Questions and Answers FREE Updated on Jul 22, 2025
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Salesforce Health Cloud is a powerful platform that allows healthcare organizations to manage patient data, streamline processes, and improve patient outcomes. The Health Cloud Accredited Professional certification is designed to ensure that professionals who work with the Health Cloud have the knowledge and skills necessary to maximize its potential. Salesforce Health Cloud Accredited Professional certification covers a wide range of topics, including patient management, care coordination, data management, and security. Individuals who pass Health-Cloud-Accredited-Professional exam are recognized as experts in the field of healthcare technology and are highly sought after by healthcare organizations looking to implement or optimize their Health Cloud systems.
NEW QUESTION # 10
Which three steps are needed to setup Care Requests? (Choose three).
- A. All Care requests are pre-setup on all Health Cloud orgs by default.
- B. Create a new case record type for each Care Request type
- C. Choose case Care Request record type for each Care Request configuration.
- D. Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization management permission set to users along with Health cloud permission set licenses.
- E. Choose any existing case record type for each CareRequest type.
Answer: B,C,D
NEW QUESTION # 11
Which of the following capabilities of provide search would a customer service agent use to help prospective and returning patients for the right provider? (Choose threE.
- A. Use provider search in an unauthenticated community page.
- B. Use custom fields defined in any entity within the provider data model in health cloud as part of search experience.
- C. Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.
- D. Connect the list of fields displayed in the search panel and search results.
- E. Use provider search in an authenticated community page
Answer: C,D,E
Explanation:
According to the Salesforce documentation, the following capabilities of provider search would a customer service agent use to help prospective and returning patients find the right provider:
Use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of search experience. The provider search allows customer service agents to use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search criteria or filters. This helps them narrow down their search results based on specific attributes or preferences.
Use provider search in an authenticated community page. The provider search allows customer service agents to use provider search in an authenticated community page where they can log in with their credentials and access more features and information than an unauthenticated community page.
Control the list of fields displayed in the search panel and search results. The provider search allows customer service agents to customize which fields are displayed in the search panel and search results for different types of providers or facilities. This helps them find the most relevant information quickly and easily.
NEW QUESTION # 12
Which step is recommended to be completed before migrating from Service Cloud to HC?
- A. Migrate all existing leads to candidate leads.
- B. Migrate patient data to person accounts.
- C. Uninstall any Sales Cloud related packages.
- D. Log a Salesforce support case.
Answer: B
NEW QUESTION # 13
Which three types of customizations can be managed through the Health Cloud Admin app? (Choose three.)
- A. Cross Object Relationships
- B. Timeline View Configurations
- C. Permission Set Assignments
- D. Household Relationships
- E. Patient Card Configurations
Answer: A,B,E
Explanation:
Reference and details below.
NEW QUESTION # 14
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
- A. (Persona) Contact Center agent
(Stakeholder) Salesforce administrator (Stakeholder) Integration architect - B. (Persona) Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer
- C. (Persona) General physician
(Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator - D. (Persona) Care coordinator
(Stakeholder) Salesforce administrator (Stakeholder) Tableau developer
Answer: A
Explanation:
For implementing a Contact Center leveraging Health Cloud, identifying pain points and defining project requirements involves collaborating with:
Contact Center Agent (Persona):
Frontline staff who interact directly with patients.
Provide insights into the day-to-day challenges in appointment scheduling, billing inquiries, and plan updates.
Salesforce Administrator (Stakeholder):
Responsible for configuring Health Cloud and implementing workflows to address identified pain points.
Integration Architect (Stakeholder):
Ensures smooth integration between Health Cloud and external systems like billing platforms or insurance providers.
Why Other Options Are Incorrect:
A: Care coordinators are not directly involved in patient-initiated contact center interactions. Tableau developers focus on reporting, not operational processes.
C: MuleSoft developers are not primary stakeholders for contact center operations.
D: General physicians and Marketing Cloud administrators do not contribute directly to Contact Center workflows.
Reference:
Health Cloud Contact Center Overview
Integration Architecture Guide
NEW QUESTION # 15
Which two use cases can be enabled using the Remote Patient Monitoring feature in Health Cloud? (Choose two.)
- A. Monitor the location of the patient using the GPS on their mobile device.
- B. Bring in all the device generated data for the entire patient population to create a device data lake within Health ClouD.
- C. Connect the patient's social media accounts to the patient profile and use information contained in social media feeds to monitor the patient's health.
- D. Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention.
- E. Use the data generated by connected devices used by patient to monitor the patient's health.
Answer: D,E
Explanation:
According to the Salesforce documentation2, Remote Patient Monitoring is a feature in Health Cloud that enables healthcare organizations to use the data generated by connected devices used by patients to monitor their health and provide personalized care. Remote Patient Monitoring allows healthcare organizations to:
Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention. Remote Patient Monitoring helps healthcare organizations filter and prioritize the device data based on predefined rules and thresholds, and trigger actions such as alerts, tasks, or messages when certain conditions are met2.
Use the data generated by connected devices used by patients to monitor their health. Remote Patient Monitoring helps healthcare organizations collect and store the device data in Health Cloud, and display it in various views such as charts, dashboards, or reports. This helps healthcare professionals gain insights into the patients' health status, trends, and outcomes2.
NEW QUESTION # 16
While not every component or attribute within Hearth Cloud is customizable, which three of the following components are customizable within Health Cloud? (Choose three.)
- A. Custom label
- B. Life Events
- C. Patient Card
- D. Timeline
- E. HER data
Answer: A,C,D
Explanation:
Custom label (A), Patient Card , and Timeline (D) are components that are customizable within Health Cloud. EHR data (B) is not a component, but a type of data that can be integrated with Health Cloud. Life Events (E) is not a customizable component, but a standard object in Health Cloud.
NEW QUESTION # 17
A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to request the transfer? (Choose two)
- A. The transfer can be requested while creating an Order Authorization for a Visit.
- B. During Visit creation you can request the transfer while selecting products required for a visit.
- C. To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.
- D. Under visit, choose to navigate to visit Products.
Answer: B,C
NEW QUESTION # 18
How should a consultant at a large provider system model a patient in Health Cloud?
- A. Leverage Contact-Contact
- B. Leverage Person Account
- C. Configure Account
- D. Configure Contact
Answer: B
Explanation:
D is correct because leveraging Person Account is the recommended way to model a patient in Health Cloud. A Person Account is a special type of account that combines the attributes of an account and a contact. It allows users to store information about individual people, such as name, address, phone number, email, and health details. Health Cloud uses Person Accounts to represent patients and members, and to enable various features and functionality, such as household data model, clinical data model, care management, and provider network management.
NEW QUESTION # 19
A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.
Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?
- A. SMS Assessment Completion
- B. Digital Signature Capture
- C. Using Previously Submitted Responses
- D. FHIR Question Bank
- E. Adding a QR Code
Answer: B,C,D
Explanation:
To enhance their assessment functionality with Discovery Framework, a consultant should configure the following capabilities with Health Cloud out-of-the-box:
Using Previously Submitted Responses: This capability allows users to pre-populate assessment questions with responses from previous assessments, saving time and effort. Users can also edit the responses if needed1.
Digital Signature Capture: This capability allows users to capture electronic signatures from patients or other parties on the assessment form, ensuring consent and compliance. Users can also view and download the signed document as a PDF file2.
Adding a QR Code: This capability allows users to generate a QR code for the assessment form, which can be scanned by patients or other parties to access and complete the assessment on their mobile devices. Users can also track the status of the QR code and send reminders if needed3. FHIR Question Bank or SMS Assessment Completion are not capabilities that are available with Health Cloud out-of-the-box.
NEW QUESTION # 20
In which two ways can a Data Architect ensure PHI/PII data visibility is minimized during the migration of Patient Data from an existing Service Cloud org to a new HC org?(Choose 2)
- A. Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes
- B. Platform Shield enabled.
- C. Export Data to a spreadsheet to remove PHI before importing it into a Sandbox
- D. Use Salesforce Data Masking when moving data to a Sandbox.
- E. Ensure Sandboxes have
Answer: B,D
NEW QUESTION # 21
Which twopreference must a salesforce administrator enable to begin using Intelligent Sales for Medical Devices? (Choose two)
- A. Lightning Flows
- B. Lightning App builder
- C. Visit Inventory Management
- D. Action Plans
- E. Intelligent Sales
Answer: C,E
Explanation:
Explanation
Reference and details below.
NEW QUESTION # 22
Which three of the following statements are true about Care Plan Templates? (Choose ThreE.
- A. Care plan templates must include at least 1 problem, 1 goal and 1 task.
- B. The sort order of the Task group by Fields can be changed under custom setting task group.
- C. Care plan templates can only be used when creating a new care plan.
- D. When creating a care plan with a template you can unselect tasks so they will not be included.
- E. When creating a care plan with a template you can change the offsets of the tasks.
Answer: A,B,D
Explanation:
When creating a care plan with a template you can unselect tasks so they will not be included (A), the sort order of the Task group by Fields can be changed under custom setting task group (B), and care plan templates must include at least 1 problem, 1 goal and 1 task are true statements about Care Plan Templates. When creating a care plan with a template you can change the offsets of the tasks (D) is false, as you can only change the offsets of the tasks when creating a care plan without a template. Care plan templates can only be used when creating a new care plan (E) is false, as you can also use care plan templates when editing an existing care plan.
NEW QUESTION # 23
A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to FHIR R4 standards, but some transformation is anticipated. Which approach should a consultant use to set up this integration?
- A. A middleware integration solution that can handle data transformation if necessary
- B. A scheduled batch job that retrieves a file from an SFTP
- C. A point-to-point API connection from the EHR to Health Cloud
- D. A "swivel-chair" standard operating procedure document that will be distributed to users
Answer: A
Explanation:
The approach that a consultant should use to set up this integration is a middleware integration solution that can handle data transformation if necessary. A middleware integration solution is a software layer that connects different systems and applications and facilitates data exchange between them. A middleware integration solution can also perform data transformation, which is the process of converting data from one format or structure to another. This is useful when the source system and the target system have different data models or standards.
NEW QUESTION # 24
Bloomiington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system.
Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page?
- A. DataRaptors
- B. Integration Procedures
- C. FlexCardsD
- D. Visualforce Pages
- E. Salesforce Flows
Answer: A,B,C
Explanation:
FlexCards are Health Cloud features that allow users to view and navigate to critical information on a patient's profile, such as insurance, clinical, and primary care physician information1. FlexCards can also display data from external sources, such as EHR systems or medical devices2.
Integration Procedures are OmniStudio features that enable users to read and write data from Salesforce and from external systems3. An Integration Procedure can be called from an OmniStudio component such as an OmniScript or FlexCard, an API, or even from an Apex method3.
DataRaptors are OmniStudio features that allow users to read, transform, and write Salesforce data4. DataRaptors can also trim, map, restructure, and transform data in JSON, XML, or Custom Schema4.
These three features can be used together to display patient information from both Salesforce standard objects and data from an external system on the patient record page. For example, a FlexCard can call an Integration Procedure that uses a DataRaptor to query and transform the data from both sources, and then display the data on the FlexCard component.
Reference:
1: Use the Advanced Patient Card - Salesforce 2: Display Data from External Sources in the Advanced Patient Card - Salesforce 3: Get Started with OmniStudio Integration Procedures - Trailhead 4: Discover DataRaptor Types - Trailhead
NEW QUESTION # 25
Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality. Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?
Choose 3 answers
- A. Log a support case to have person accounts enabled.
- B. Enable contacts to relate to multiple accounts.
- C. Enable Chatter settings from Setup.
- D. Enable data protection details available in records.
- E. Enable person accounts from Setup.
Answer: A,B,C
Explanation:
Migrating from Service Cloud to Health Cloud requires several prerequisites to ensure successful installation and functionality of the Health Cloud managed package:
Key Prerequisites:
Log a Support Case to Enable Person Accounts (Option B):
Health Cloud relies on Person Accounts to manage patients as individuals.
Administrators must contact Salesforce Support to enable Person Accounts in the org since this cannot be activated through Setup.
Enable Contacts to Relate to Multiple Accounts (Option C):
This functionality allows a contact (e.g., a patient) to be associated with multiple accounts, such as primary care providers, specialists, or insurance entities.
Navigate to Setup > Account Settings, and enable Contacts to Multiple Accounts.
Enable Chatter Settings (Option E):
Chatter is used in Health Cloud for collaboration and real-time updates.
Administrators must ensure Chatter is activated to support case discussions, timeline sharing, and other collaborative features.
Other Considerations:
Option A: While enabling data protection is important, it is not a prerequisite for installing Health Cloud.
Option D: Enabling Person Accounts is correct, but it is done via a support case (Option B).
Reference:
Health Cloud Installation Guide
Enabling Person Accounts
Contacts to Multiple Accounts
NEW QUESTION # 26
Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network.
What is available to extend the reporting capability of Health Cloud?
- A. Insights for Health Cloud
- B. Care Management Extension
- C. Reporting unmanaged package
- D. CRM Analytics for Health Cloud
Answer: D
Explanation:
CRM Analytics for Health Cloud (formerly Tableau CRM) is a powerful analytics platform integrated into Salesforce that extends the reporting capabilities of Health Cloud. It allows organizations to gain actionable insights into care plan adherence across facilities and provides advanced visualization and tracking features.
Key Features of CRM Analytics for Health Cloud:
Prebuilt Dashboards: Includes dashboards tailored for healthcare scenarios, such as care program adherence and patient outcomes.
Customizable Analytics: Enables creating custom reports to monitor adherence trends across multiple facilities.
AI-Powered Insights: Provides predictive insights to improve care plan management.
Why Other Options Are Incorrect:
A . Care Management Extension: Does not focus on reporting; it provides additional care coordination functionalities.
C . Insights for Health Cloud: This option is not a Salesforce feature for reporting or analytics.
D . Reporting Unmanaged Package: While it provides prebuilt reports, it lacks the advanced analytics and visualization of CRM Analytics.
Reference:
CRM Analytics for Health Cloud
Health Cloud Analytics
NEW QUESTION # 27
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