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NEW QUESTION 111
Universal Containers wants to implement Omni Channel within Service Cloud for its representatives. What is the first step required to configure Omni Channel?
- A. Contact Salesforce to have Omni Channel enabled.
- B. Assign Users to the Omni Channel Feature License.
- C. Assign Users to Omni Channel permissions.
- D. Enable Omni Channel in Setup.
Answer: D
NEW QUESTION 112
What is a capability of Data Loader? Choose 2 answers.
- A. Ability to run one time or scheduled data loads.
- B. Ability to extract Organization and configuration data.
- C. Ability to export field history data.
- D. Ability to prevent importing duplicate records.
Answer: A,C
NEW QUESTION 113
UC operates in two currencies: EUR and USD. Its corporate currency is USD. When a sales team member
tries to add products to an opportunity for a customer in the Eurozone, they are unable to find EUR prices.
What is the likely cause of this problem? Choose 2 answers:
- A. Opportunity currency is set to USD.
- B. Price book entries are missing EUR prices.
- C. Sales users default currency is set to USD.
- D. Advanced currency management is deactivated.
Answer: A,C
NEW QUESTION 114
Cloud Kicks wants to default Opportunity name to naming convention. Which solution the Consultant recommend?
- A. Create a Validation Rule on the Opportunity Object and evaluate the rule when the record is created.
- B. Create a Validation Rule to require users to follow the defined naming convention.
- C. Create a Workflow Rule on the Opportunity Object and evaluate the rule when the record is created and every time the record is edited.
- D. Create a Workflow Rule on the Opportunity Object with Time Dependent Actions, and evaluate the rule when the record is created and every time the record is edited.
Answer: C
NEW QUESTION 115
Universal Containers is planning to hire more sales representatives in response........growth. To optimize their sales impact, the sales management team wants to........What data should the sales management team consider when developing the......Choose 2 answers
- A. Number of currencies needed to support each sales territory
- B. Average number of customers managed by a sales representative
- C. Attributes need to segment and categorize customers
- D. Distance between the customer headquarters and their sales representatives.....
Answer: A,C
NEW QUESTION 116
Which task should be included in a business continuity plan for a contact center? (There are three correct
answers.)
- A. Route cases to agents in an alternate center.
- B. Update the case status field values.
- C. Deliver training on case handling for contingent staff.
- D. Disable the Interactive Voice Response (IVR) system.
- E. Monitor service level agreements (SLAs) and notify customers.
Answer: A,C,E
NEW QUESTION 117
In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create. Which two actions should the Consultant recommend to create a solution?
Choose 2 answers
- A. Use Process Builder with an Action Type of Follow Chatter when a record is created or edited.
- B. Turn on the Chatter feed settings that enable users to automatically follow records that they create.
- C. Create a report with newly created Opportunities and have sales management subscribe to the report.
- D. Turn on the Chatter feed settings that enables stage notifications to opportunity owners.
Answer: B,C
NEW QUESTION 118
Can a mobile user still manage approvals if they are not logged into salesforce?
Answer:
Explanation:
Yes. By enabling approvals by email a user can review
NEW QUESTION 119
Which best describes the Salesforce Automation feature "Data Validaction" ?
- A. Identifies key stakeholders from the buy side.
- B. Determines the sales stages of an organization.
- C. Ensures that we are tracking our progress towards the desired states.
- D. Allows to better automate the salesmethodology.
- E. Enforces the business process.
- F. Makes sure we recognize those involved in the sales process.
Answer: E
NEW QUESTION 120
Universal Containers is nearing the end of a quarter and the committed forecast is well below target. In order to identify additional sales opportunities. Universal Containers needs to track the competitor products used by its customers so it can sell into those customer accounts. Where should the competitor product information be tracked?
- A. Product
- B. Asset
- C. Opportunity product
- D. Opportunity
Answer: B
NEW QUESTION 121
CORRECT TEXT
What is the difference between Salesforce for Outlook and Connectfor Outlook?
Answer:
Explanation:
Salesforce
for Outlook is a Microsoft Outlook integration applicationthat lets you log emails in Salesforce. You can sync contacts, events, and tasks between Outlook and Salesforce. Settings are stored inconfigurations in Salesforce. Force.com Connect for Microsoft Outlook is an add-in that allows you to interact with Salesforce from Outlook. Connect for Outlook adds buttons and options to your Outlookuser interface.
NEW QUESTION 122
Cloud Kicks wants to integrate back-end systems with Salesforce. The track the "Shoe of the Month" product shipments to each customer and the associated tracking information is stored in a back-end tracking system.
Which set of this integration?
- A. Cutom Lightning Component, opportunity, Lead, Product
- B. Custom object "Status," Opportunity line Item, Product
- C. Custom object "Status," Opportunity, Product
- D. Custom object "Status," Opportunity, Lead, Account, Product
- E. Custom Lightining Component, Opportunity, Product
Answer: C
NEW QUESTION 123
Cloud Kicks' sales representatives need help to remove obstacles when working on high-value sales deals. The sales management team wants to monitor and empower collaboration with cross-functional teams.
Which two solutions should a consultant recommend to meet these requirements? Choose 2 answers
- A. Enable mobile alerts for Einstein Engagement.
- B. Enable Chatter feed tracking on Opportunities.
- C. Enable the Chatter feed on similar Opportunities.
- D. Enable Big Deal Alerts
- E. Allow global team selling on Accounts.
Answer: C
NEW QUESTION 124
Who has permission to edit a Chatter profile?
- A. Profiles are not editable
- B. A user's manager
- C. An individual user
- D. An Administrator
Answer: C
NEW QUESTION 125
A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support tocustomers with these restrictions?
- A. SOS Video Chat
- B. Customer Community
- C. Field Service Lightning
- D. Salesforce Knowledge
Answer: A
NEW QUESTION 126
Cloud Kicks wants to see how many closed won opportunities a campaign has generated over the last 30 days.
They have implemented a campaign influence model that uses the primary campaign source. Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers
- A. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.
- B. Have the administrator define rules for campaigns to automatically add opportunities and then lock after
30 days. - C. Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close dateE. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity
- D. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date
Answer: A,D
NEW QUESTION 127
CORRECT TEXT
When multiple currencies are enabled how are currency fields calculated?
Answer:
Explanation:
1. Every record has a currency field that determines the currency type for amounts in that record.
2. All currency amounts display in the records currency and are also converted to the personal currency of the record owner based on conversion rates (entered by administrator) For example, if you do business with Acme, Inc., a Germancompany, you can set the Currency field in the Acme, Inc. accountto "EUR - Euro." Amounts such as Annual Revenue will display in eu How does territory management differ to role hierarchies?
NEW QUESTION 128
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?
- A. Use Process Builder for notifications and case teams to monitor cases.
- B. Use escalation rules for notifications and account teams to monitor cases.
- C. Use escalation rules for notifications and case teams to monitor cases.
- D. Use Process Builder for notifications and account teams to monitor cases.
Answer: A
NEW QUESTION 129
Universal Containers is in the design phase of a complex Sales Cloud implementation. There are teams working on data migration, integration, application, and technical design. What step should a consultant take to ensure that the design accounts for all aspects of the requirements?
- A. Conduct end-to-end solution reviews.
- B. Conduct executive committee review.
- C. Conduct data migration reviews.
- D. Conduct integration performance reviews.
Answer: A
NEW QUESTION 130
Your forecast is available to your manager only after you have clicked the Submit button.
- A. False
- B. True
Answer: A
NEW QUESTION 131
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