PL-200 Pre-Exam Practice Tests | (Updated 212 Questions)
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Creating Apps with the Help of Power Apps (20-25%)
This subject area encompasses the students’ skills outlined below:
- Creating model-driven apps (creating and configuring forms, views charts dashboards, configuring site maps, etc.);
- Creating canvas apps (creating a canvas app; creating canvas app screens; implementing form navigation, variables, formulas, and collections, as well as error handling, etc.);
- Creating portal apps (creating a portal app; exposing Common Data Service data; configuring portal web pages, navigation, and forms; configuring portal security including page access and web roles).
NEW QUESTION 43
The app needs to store temporary data
* Each screen must maintain a separate copy of data and pass the data to another screen.
* The app must be able to update separate rows of a table independently.
You need to configure variables for the data.
Which variable types should you use? To answer, drag the appropriate variable types to the correct requirements. Each variable type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated with medium confidence
NEW QUESTION 44
You are setting up Power Apps security for a company. The company has a CEO, two vice presidents, and 10 managers. Five support representatives report to each manager.
You set up Manager Hierarchy so managers are able to view data only for the representatives who report to them. The CEO must be able to view all data for everyone. All support representatives must be able to view customer information in each other's data across all managers.
You need to resolve issues that arise during testing.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Box 1: Move the manager and reports to a separate business unit.
Keep the Manager hierarchy, and put the reports to the appropriate business unit.
Note: Two security models can be used for hierarchies, the Manager hierarchy and the Position hierarchy.
With the Manager hierarchy, a manager must be within the same business unit as the report, or in the parent business unit of the report's business unit, to have access to the report's data. The Position hierarchy allows data access across business units. If you are a financial organization, you may prefer the Manager hierarchy model, to prevent managers' accessing data outside of their business units. However, if you are a part of a customer service organization and want the managers to access service cases handled in different business units, the Position hierarchy may work better for you.
Box 2: Add the CEO to the representative user record as a manager.
Set up Manager and Position hierarchies
The Manager hierarchy is easily created by using the manager relationship on the system user record. You use the Manager (ParentsystemuserID) lookup field to specify the manager of the user.
Note: Depth is used to limit how many levels deep a manager has Read-only access to the data of their reports.
For example, if the depth is set to 2, the CEO can see the data of the VP of Sales, VP of Service and Sales and Service Managers. However, the CEO doesn't see the Sales data or the Support data.
Box 3: Add users to field security
Power Platform's field-level security lets you set which fields users can see or edit.
Reference: https://docs.microsoft.com/en-us/power-platform/admin/hierarchy-security
https://docs.microsoft.com/en-us/power-platform/admin/field-level-security
NEW QUESTION 45
A customer tracks events by using a custom entity.
The custom entity includes a custom field for the venue of the events. The customer must be able to display the events by venue in a calendar.
You need to ensure that all events display by venue in the calendar.
To which component should you add a control?
- A. Chart
- B. Field
- C. Form
- D. view
Answer: D
Explanation:
If you use unified interface, you can display any record in a calendar view via the calendar control.
Go to Settings->Customization->Customize the System
Open the configuration for the entity that you want to use the calendar control (Opportunities in our example) Click the View tab Click "Add Control" and select the calendar control.
Click the dot for every interface from which you want the calendar control to be available.
Reference:
https://crmtipoftheday.com/1206/view-any-dynamics-365-record-on-a-calendar/
NEW QUESTION 46
A company uses Common Data Service to manage account and contact information.
The company plans to use the Al Builder model to make key business decision.
You need to integrate prebuilt Al Builder models with Power Automate.
Which models should you use? To answer, select the appropriate option the answer area.
NOTE Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/ai-builder/prebuilt-sentiment-analysis
https://docs.microsoft.com/en-us/ai-builder/prebuilt-key-phrase
https://docs.microsoft.com/en-us/ai-builder/prebuilt-text-recognition
NEW QUESTION 47
You are a Dynamics 365 for Customer Service developer.
You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will send email to the company's social media teams distribution list.
You need to create a connection to the Twitter service and build a solution.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION 48
You use Power BI Desktop to configure Power BI reports.
You need to create a canvas app that displays user account information and include the app in a Power BI report.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Publish the report to the Power BI service
- B. From the Power Apps Insert menu, add a Power BI tile
- C. Connect to Common Data Service from Power BI Desktop
- D. From the Power BI Desktop menu, insert a Power Apps visual and include the required fields in the Power Apps data
Answer: A,C,D
Explanation:
Step 1 (B): Here's how we embed PowerApps into a Power BI report:
Download and login to the Power BI desktop application
Click on (...) and select "Import from the marketplace."
Step 2: Open Power BI desktop and use "Get data" to connect with the Common Data Service data source.
Step 3: Publish the report to Power BI service.
Reference:
https://purple.telstra.com/blog/powerbi-integration-with-powerapps
NEW QUESTION 49
You have a business process flow.
You need to update the business process flow while minimizing administrative and maintenance efforts.
What should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 50
A company plans to implement AI Builder to add intelligence to several business processes.
Each business process uses different sources and produces different outputs.
You need to determine which AI Builder model types to use.
Which model types should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/ai-builder/form-processing-model-overview
https://docs.microsoft.com/en-us/ai-builder/entity-extraction-overview
NEW QUESTION 51
You are designing a Power Virtual Agents chatbot for a store.
You need to teach the chatbot to acknowledge the store's product categories and the variations within specific categories.
You need to create custom entities to provide the chatbot with the knowledge of the product categories.
Which features should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 52
A company creates a Power Virtual Agents chatbot.
You need to determine when live agents are engaged to provide support.
Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams
NEW QUESTION 53
A customer uses Power Apps to view and maintain their contacts that are stored in Microsoft Dataverse.
Several columns must be configured to ensure the security settings for sales associates are view only.
You need to configure the access restrictions.
Which component for field-level security should you use? TO answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated
NEW QUESTION 54
You are a Dynamics 365 Customer Service developer.
A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 55
You have a business process flow (BPF) that interacts with the Account entity.
You configure a new version for the BPF and add a new stage at the beginning.
You need to identify the impact of the new version on the existing account records.
What is the outcome in each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview
NEW QUESTION 56
A company is planning to create a Power Virtual Agents bot.
The bot has the following requirements:
* The bot must provide address information for the company.
* The bot must be available from Microsoft Teams and from the internet website of the company.
You need to configure the bot. Which component should you use?
- A. Skill
- B. Template
- C. Channel
- D. Composer
Answer: C
NEW QUESTION 57
You create workflows to automate business processes.
You need to create a workflow that automatically sends emails based on a mail merge template. The workflow must contain the following configurations:
Run immediately.
Validate when a condition is met.
Perform an action when a condition is met.
To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 58
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
* 0 - 17
* 18 - 25
* 26 - 35
* 36 - 55
* 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use multiple choice for Identify in the question and create options that represent of the age groups.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 59
A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products.
The chatbots must prompt users to enter or select a product.
You need to store the model information so that it can be reused across all chatbots.
Where should you store the model data?
- A. Custom entities
- B. Topics
- C. Multiple choice options
- D. Global variables
Answer: D
NEW QUESTION 60
You implement an editable grid for the Account entity.
The business team provides the following list of features that they would like you to implement:
* Group by or sort columns in the current view.
* Configure a business rule to show an error message.
* Edit values in calculated fields.
* Edit the Address composite field.
* Use the editable grid on mobile phones.
Which actions can you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 61
You set up a new instance of Dynamics 365 for Customer Service.
Users report a variety of issues working with cases on mobile devices.
You need to configure the mobile app to be able to view cases.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
1. User is able to login but can't see Case Records --> "Configure Mobile Settings on Case Entity Level"
2. Users can open cases but cannot see the subject of the case - "configure mobile settings at the field level within the case form
3. User reports that they cannot access the system from Dynamics 365 mobile app --> Configure a security role in the mobile permission set of the appropriate user
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/set-up-dynamics-365-for-phon
NEW QUESTION 62
You need to add controls to the check-in solution for the health and wellness questions.
Which form control should you use?
- A. Text input
- B. Check box
- C. Drop down
Answer: C
NEW QUESTION 63
You are a Dynamics 365 Customer Service administrator.
Users report that the main form does not display data from other entities or allow them to edit data from other entities.
You need to embed information from other entities in the form and allow users to edit the data.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-quick-create-forms
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-edit-quick-view-forms
NEW QUESTION 64
You are customizing a model-driven app for a company. You create a Theme template to ensure the company logo and colors are properly used within these apps.
The theme must meet the following requirements:
* Updated to add the logo
* Downloaded by the makers to create the app
You need to configure the assets. To answer, drag the appropriate configurations to the correct requirements.
Each configuration may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Box 1: Upload the theme elements as new web resources.
Each type of icon is stored as a web resource. Create a web resource first and then set the icons to use them.
Alternatively, you can add the icon by creating a new web resource when you define the table properties.
Box 2: Replace an existing UI item's hexadecimal number.
Copy and alter the existing theme
The easiest and quickest way to create a new theme is to clone and alter an existing theme. Then save, preview, and publish it.
* Sign in to Power Apps, select Settings icon (upper right), and then select Advanced settings.
* Select Customizations, and then select Themes.
* Under All themes, select the theme you want to clone, such as the CRM Default Theme. Select Clone on the command bar.
* Replace an existing UI item's hexadecimal number, such as the Title Text Color, with the hexadecimal value that represents the color you want.
For example, the CRM Default Theme was cloned and changed using mostly varying shades of green color.
The following screenshots show the new colors for navigation and highlighting. A custom logo was also added that will appear in the upper left corner of an app.

Reference:
https://docs.microsoft.com/en-us/power-apps/maker/model-driven-apps/create-themes-organization-branding
NEW QUESTION 65
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