Achive your Success with Latest ServiceNow CIS-ITSM Exam [Jul 30, 2023]
The CIS-ITSM Exam Test For Brief Preparation
The CIS-ITSM certification exam is ideal for IT professionals who want to enhance their IT service management skills and advance their careers by working with ServiceNow. CIS-ITSM exam covers a wide range of topics, including incident management, problem management, change management, request management, and service catalog management. By earning this certification, professionals can demonstrate their expertise in ServiceNow ITSM implementation and become a valuable asset to their organizations.
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) exam is a certification program designed to evaluate the knowledge, skills, and expertise of IT professionals in implementing and managing IT Service Management (ITSM) solutions using ServiceNow platform. CIS-ITSM exam is intended for professionals who have a thorough understanding of ITSM and ServiceNow, and are seeking to validate their expertise in implementing and configuring ServiceNow ITSM solutions.
NEW QUESTION # 78
Which table is used to store emergency change requests?
- A. Emergency Change Request [emergency_change_request]
- B. Change [change]
- C. Change Request [change_request]
- D. Emergency CR [emergency_cr]
Answer: C
Explanation:
Explanation/Reference:
Explanation:
All types of change requests are stored in the same table: Change Request [change_request].
NEW QUESTION # 79
In the baseline instance, which of the following views are available for incidents? (Choose three.)
- A. Workspace
- B. Password
- C. Agent View
- D. Master
- E. Metrics
Answer: A,B,E
Explanation:
Explanation
There is no such a view called Master or Agent View. Note: there is a view called Default View that is meant to be viewed by agents.
NEW QUESTION # 80
By default, CAB Approval is only requested for normal changes with moderate to high risk.
- A. True
- B. False
Answer: A
NEW QUESTION # 81
What Knowledge Management capability allows users to ask and answer questions amongst peers within a Knowledge Base?
- A. Feedback
- B. Social Q&A
- C. Connect Chat
- D. Collaboration
Answer: B
NEW QUESTION # 82
What is the purpose of "reassignment_count" field in incident table?
- A. It stored the number of times the incident was reopened by the caller.
- B. It stores the number of times the "Assignment group" value changed.
- C. It stores the number of times the "Assigned to" value changed.
- D. It stored the number of times the incident was reassigned to the caller.
Answer: B
NEW QUESTION # 83
Which field on a Configuration Item record may be used to expedite Incident routing and resolution?
- A. Maintenance Schedule [maintenance_schedule]
- B. Support Group [support_group]
- C. Due Date [due]
- D. Approval group [change_control]
Answer: B
Explanation:
NEW QUESTION # 84
A developer created a new trigger that inserts a Task when a new Lead is created. After deploying to production, an outside integration is periodically reporting errors.
Which change should the developer make to ensure the integration is not affected with minimal impact to business logic?
- A. Deactivate the Trigger before the Integration runs.
- B. Remove the Apex Class from the Integration User's Profile.
- C. Use a Try/Catch block after the insert statement.
- D. Use the Database method with allOrNone set to False.
Answer: C
NEW QUESTION # 85
In Knowledge Management, where can user criteria NOT be used?
- A. Can Contribute related list on the knowledge base
- B. Can Read related list on the knowledge base
- C. Can Read field on the knowledge article
- D. Roles field on the knowledge article
- E. Cannot Read held on the knowledge article
Answer: D
NEW QUESTION # 86
Which of the following Service Catalog varibale types are not supported in Mobile interfaces? Select all that apply.
- A. Container Start
- B. HTML
- C. Lookup selectbox
- D. IP Address
- E. Label
- F. UI Page
Answer: B,D,E,F
Explanation:
Explanation
The Configuration Management Database (CMDB) is a centrally-managed and controlled system of record for all IT service infrastructure components and t heir relationships. It is used by all IT Service Management applications as a critica l analysis and decision-making support tool.
* Identifying the respective support and approval groups.
* Identifying the business criticality of affected Cls to aid in prioritizat ion and escalation.
* Identifying potential upstream or downstream impacts.
NEW QUESTION # 87
Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.
- A. True
- B. False
Answer: B
Explanation:
Workshops don't intend to recreate what the customer has in place today in a new system, but rather it aims to align the customer's processes with ServiceNow best practices.
NEW QUESTION # 88
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?
- A. Just Cls defined directly in cmdb_ci_computer
- B. Cls defined directly in cmdb_ci_computer and all parent classes
- C. Cls defined directly in cmdb_ci_computer and all child classes
Answer: C
NEW QUESTION # 89
A company has a custom object, Sales Demo Request, that has a lookup to an Opportunity. It is required that a Sales Demo Request record be created when an Opportunity's Probability is greater than 50%.
What is the optimal way to automate this?
- A. Create a Workflow on Opportunity.
- B. Build a Process on Opportunity.
- C. Use an Apex Trigger on Opportunity.
- D. Build a Flow on Opportunity.
Answer: C
NEW QUESTION # 90
Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?
- A. Roll-up summary
- B. Hierarchical
- C. Lookup
- D. Master-detail
Answer: D
NEW QUESTION # 91
Which of the following are valid states for Requested Item Catalog Task? (Choose all that apply.)
- A. New
- B. Work In Progress
- C. Closed Skipped
- D. Open
- E. Pending
Answer: B,C,D,E
NEW QUESTION # 92
What is the minimum number of members in a group?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
A group can have zero or more members.
NEW QUESTION # 93
It is recommended to refer to problem states using the values rather than the constants.
- A. True
- B. False
Answer: B
Explanation:
It is recommended to use the constants to maintain consistency.
NEW QUESTION # 94
Which of the following is NOT a feature provided by Knowledge Management OOTB?
- A. Article versioning
- B. Integration with social networking platforms
- C. Import from Microsoft Word
- D. Subscribing to articles
Answer: B
Explanation:
Explanation
Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.
NEW QUESTION # 95
ITSM provides IT services for 5 key business areas.
Which one of the following is NOT one of them?
- A. Knowledge Management
- B. Business Applications
- C. Security Operations
- D. IT
Answer: A
Explanation:
ServiceNow provides IT services for 5 key business areas: IT, Security Operations, Customer Service, HR and building business applications.
NEW QUESTION # 96
On an Incident, which of the following conditions will trigger the Reopen Count field value to be incremented?
- A. State changes from Resolved to Open
- B. Update to an associated Problem Record
- C. Submission of an Incident by the same Caller with an identical Short Description
- D. Assignment Group changes from Service Desk to Software Group
Answer: A
Explanation:
NEW QUESTION # 97
......
The CIS-ITSM certification is a valuable credential that demonstrates to employers and clients that you have the knowledge and skills needed to implement ServiceNow ITSM solutions. It is a globally recognized certification that is highly respected in the IT industry. Earning this certification can help you advance your career and increase your earning potential.
Revolutionary Guide To Exam ServiceNow Dumps: https://www.passreview.com/CIS-ITSM_exam-braindumps.html
Pass CIS-ITSM Exam Latest Practice Questions: https://drive.google.com/open?id=1SmbF2hFajQmfWtJe0emkZIRKTTOxIrff