[Jan-2022] Use Real ITIL-4-Foundation Dumps Free Sample Questions and Practice Test Engine
Pass ITIL ITIL-4-Foundation exam - questions - convert Tets Engine to PDF
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
NEW QUESTION 100
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
- A. Retail customer view
- B. Service-based SLA view
- C. Wholesale customer view
- D. Supporting services view
Answer: D
NEW QUESTION 101
What is a definition of a service improvement plan (SIP)?
- A. A formal plan to implement improvements to a service or process
- B. An input from financial management for IT services to service level management, detailing the budget plan
- C. An input from availability management to service level management, detailing the service design plan
- D. A formal plan to implement improvements to a customer's business processes
Answer: A
Explanation:
Explanation
D18912E1457D5D1DDCBD40AB3BF70D5D
NEW QUESTION 102
Which statement about service requests is CORRECT?
- A. Complex service requests should be dealt with as normal changes
- B. Service requests that require simple workflows should be dealt with as incidents
- C. Service requests require workflows that should use manual procedures and avoid automation
- D. Service requests are usually formalized using standard procedures for initiation, approval and fulfilment
Answer: D
NEW QUESTION 103
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
- A. Detection
- B. Escalation
- C. Categorization
- D. Prioritization
Answer: C
Explanation:
Explanation
D18912E1457D5D1DDCBD40AB3BF70D5D
NEW QUESTION 104
Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].
- A. Third party support
- B. Immediate escalation
- C. Specialist teams
- D. A separate process
Answer: D
NEW QUESTION 105
Which is an example of a business related measurement?
- A. The average resolution time for incidents
- B. The average time to response to change requests
- C. The number of problems resolved
- D. The number of passengers checked in
Answer: D
NEW QUESTION 106
Which statement about outcomes is CORRECT?
- A. They allow service consumers to achieve a desired result.
- B. The co-create value for service providers by reducing costs and risks.
- C. They are deliverables provided to service consumers.
- D. They provide products to service providers based on outputs.
Answer: A
Explanation:
Reference: https://www.axelos.com/news/blogs/february-2015/difference-between-outputs-and-outcomes-in- itsm
NEW QUESTION 107
Identify the missing word in the following sentence.
The purpose of the 'information security management' practice is to [?] the organization's information.
- A. audit
- B. store
- C. provide
- D. protect
Answer: D
NEW QUESTION 108
Which statement about the automation of service requests is CORRECT?
- A. Service requests and their fulfillment should be carried out by service desk staff without automation
- B. Service requests that cannot be automated should be handled as problems
- C. Service requests that cannot be automated should be handled as incidents
- D. Service requests and their fulfillment should be automated as much as possible
Answer: D
NEW QUESTION 109
Which process works with incident management to ensure that security breaches are detected and logged?
- A. Access management
- B. Continual service improvement
- C. Change management
- D. Service level management
Answer: A
NEW QUESTION 110
What is defined as a cause, or potential cause, of one or more incidents?
- A. Event
- B. Known error
- C. Problem
- D. Change
Answer: C
NEW QUESTION 111
Which service request management decisions require that policies are established'?
- A. Deciding how to handle service requests where the steps are unknown
- B. Deciding when workarounds should be used
- C. Deciding which service requests require approval
- D. Deciding how degradations of service are resolved
Answer: A
NEW QUESTION 112
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
- A. Operational metrics
- B. Customer engagement
- C. Business metrics
- D. Customer feedback
Answer: B
NEW QUESTION 113
What is the definition of warranty?
- A. A means of identifying events that could cause harm or loss
- B. A means of determining whether a service is fit for purpose
- C. A means of determining whether a service is fit for use
- D. A means of identifying a result for a stakeholder
Answer: C
NEW QUESTION 114
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
- A. Incident management
- B. Problem management
- C. Service request management
- D. Service level management
Answer: C
NEW QUESTION 115
Which statement about service relationship management is CORRECT?
- A. It focuses on the service actions performed by users
- B. It requires the service consumer to create resources for the service provider
- C. It requires co-operation of both the service provider and service consumer
- D. It focuses on the fulfilment of the agreed service actions
Answer: C
NEW QUESTION 116
Which statement about the 'continual improvement model' is CORRECT?
- A. The model is applicable to only certain parts of the service value system
- B. The flow of the model helps organizations to link improvements to its goals
- C. Organizations should use an additional model or method to link improvements to customer value
- D. Organizations should work through the steps of the model in the sequence in which they are presented
Answer: D
NEW QUESTION 117
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions m service quality?
- A. Continual improvement
- B. Change enablement
- C. Incident management
- D. Service level management
Answer: C
NEW QUESTION 118
......
Pass Your ITIL-4-Foundation Exam Easily - Real ITIL-4-Foundation Practice Dump Updated Jan 22, 2022: https://www.passreview.com/ITIL-4-Foundation_exam-braindumps.html
2022 Realistic Verified Free ITIL ITIL-4-Foundation Exam Questions : https://drive.google.com/open?id=1HBNsezi1b5B4U4-49PuelsXIVGF8gMko