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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workspace Administration | 9% | - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies |
| Topic 2: Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Create help channels for user support - Promote best practices and user adoption |
| Topic 3: Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Monitor and audit workspace activity |
| Topic 4: Channel & User Group Administration | 28% | - Implement channel naming conventions and best practices - Manage default channels and required channels - Manage user groups and channel permissions - Convert public channels to private channels - Configure channel management policies |
| Topic 5: User Lifecycle Management | 14% | - Manage user roles and admin roles - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management |
| Topic 6: Fundamentals | 9% | - Understand Slack roles and responsibilities - Navigate the Slack Admin console - Differentiate between Slack plans and features |
| Topic 7: App Administration | 10% | - Manage integrations and workflows - Manage app approvals and app directory - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration |
Salesforce Certified Slack Administrator Sample Questions:
You're working with other Workspace Admins to define the criteria to approve requests to convert public channels to private.
What is one example of an acceptable reason to convert a public channel to private?
- A. Several members in the channel are also communicating by direct message (DM).
- B. Members of the workspace do not wish to be notified of new content in the channel.
- C. Channel membership is low; in the single digits.
- D. Channel members need to share sensitive files which should not be accessible by the wider workspace.
Correct Answer: D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)
- A. Notify users that guest invitations must be submitted at the org level in the announcements channel.
- B. Lock guest invitations from each workspace's setting page.
- C. Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.
- D. Lock guest invitations from the org admin dashboard.
Correct Answer: D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Your team is planning to upgrade from the Pro plan to the Business+ plan.
The implementation team is drafting a vision for Slack to match the new season of working in Slack inspired by the upgrade.
As an admin, you're most concerned with how this statement can support end users.
What is the strongest benefit a vision statement provides for end users?
- A. A user will understand the purpose of using Slack for their work in a new shared way.
- B. A user will learn several Slack channels they should join.
- C. A user will know about newly released features.
- D. A user will be able to describe their permissions compared to admin permissions.
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
You're an Org Admin who recently joined an organization with multiple workspaces, many of which were redundant.
You now need to create a process that will efficiently allow for new workspace requests and approvals.
What should you do?
- A. Post the requirements in the #general channel so that your members can see them.
- B. Inform users that if they want a new workspace they should reach out to you via direct message (DM).
- C. Enable workspace creation requests via Org Settings.
- D. Create a workflow in the #help-admins channel that requires users to provide justification for their request.
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)
- A. Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
- B. Ask your Slack Champions to model the behavior, and encourage others to post in channels.
- C. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
- D. Send a company-wide email asking members to use Slack channels for collaboration.
- E. Create default channels, so that employees have more options in the channels they can use for collaboration.
Correct Answer: B,C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
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