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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Decision Strategies | 25% | - Integrate predictive models - Implement eligibility and segmentation rules - Build and test decision strategies - Simulate and optimize outcomes |
| Topic 2: Omnichannel Delivery | 10% | - Email and web channel integration - Third-party distributor sharing - Real-time containers |
| Topic 3: AI and Arbitration | 8% | - AI-driven prioritization - Action arbitration logic - Apply business levers |
| Topic 4: Engagement Policies | 12% | - Define customer engagement rules - Manage customer journeys - Create engagement strategies |
| Topic 5: Contact Policies and Volume Constraints | 13% | - Control action overexposure - Set contact frequency limits - Manage outbound volume caps |
| Topic 6: Next-Best-Action Concepts | 10% | - Customer Decision Hub overview - Define starting population - 1:1 customer engagement fundamentals - Always-on outbound essentials |
| Topic 7: Business Agility & Change Management | 10% | - Iterative updates to decision logic - Monitor performance and tuning - Governance and deployment |
| Topic 8: Actions and Treatments | 12% | - Configure web and outbound offers - Define and manage customer actions - Design treatment strategies |
