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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Case Management and Workflow | - Case types and stages configuration - Routing and assignment strategies - Case life cycle design |
| Topic 2: Pega Customer Service Application Design | - Customer service framework fundamentals - Application architecture overview |
| Topic 3: Data and Integration | - Integration services and connectors - Data pages and data model design |
| Topic 4: User Interface and Channels | - UI design for customer service applications - Omnichannel interaction handling |
| Topic 5: Reporting and Monitoring | - Case performance monitoring - Reports and dashboards configuration |
| Topic 6: Security and Access Control | - Authentication and authorization basics - Access roles and privileges |
