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Microsoft MB2-718 Exam Reference
How to book the MB2-718 Exam
These are following steps for registering the MB2-718 exam. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for MICROSOFT MB2-718 Certifications Exam Step 4: Select Date and Center of examination and confirm with payment value of $165
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Manage cases and service requests | - Case lifecycle management
|
| Knowledge management | - Knowledge base configuration
|
| Omnichannel and service automation | - Service automation tools
|
| Configure Microsoft Dynamics 365 for Customer Service | - Set up and configure customer service applications
|
| Reporting and analytics | - Customer service reporting
|
