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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which activity focuses on securing and allocating necessary resources efficiently?

A) Discover
B) Build
C) Acquire
D) Deliver

2. A design team is creating a new workflow and tries to account for every possible exception. What is the consequence of designing the workflow in this way?

A) Ensuring employees always follow processes without question
B) Creating unnecessary complexity
C) Delivering outcomes more quickly and consistently
D) Achieving stronger overall risk control

3. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Relationship management
B) Supplier management
C) Service management
D) Release management

4. According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

A) Employee satisfaction
B) Market share dominance
C) Benefits for organization, its customers, and stakeholders
D) Increased revenue only

5. Which option is CORRECT in the context of a digital product and a digital service?

A) A digital service is limited to internal IT systems
B) A digital service is independent of a digital product
C) A digital product replaces the need for services
D) A digital service enables value through the use of digital products

Solutions: