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HP HP0-784 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Problem Resolution Techniques | 25% | - Root Cause Analysis Methods - Hardware and Software Fault Isolation - Configuration and Environment Validation - Escalation and Support Procedures |
| Preventive Maintenance & Documentation | 20% | - Change Control Impact Assessment - Resolution Documentation & Knowledge Base - Proactive Monitoring Strategies |
| Problem Management Fundamentals | 25% | - ITIL-based Problem Management Process - NonStop System Architecture Overview - Incident vs Problem Definition |
| NonStop Troubleshooting Tools | 30% | - Log Analysis and Error Interpretation - EMS Event Management System - OSM Console and Diagnostics - SCF and TACL Utilities |
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