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We recommend the following course prerequisites prior to beginning ICCE:
- Administering the CIC System
- Configuring Call Flows
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Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
Genesys GE0-807 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SIP Server Overview & Architecture | 25% | - SIP Server components and modules - SIP protocol fundamentals and call flows - Deployment models and high availability - Scalability and redundancy design |
| Routing & Call Processing | 20% | - Call classification and control - SIP routing logic and strategies - Inbound/outbound call handling - ACD queues and routing points |
| Monitoring & Troubleshooting | 15% | - Log analysis and problem diagnosis - Monitoring tools and metrics - Fault recovery and maintenance procedures - Common signaling and media issues |
| Integration & Interoperability | 15% | - Protocol translation and interworking - Media control and signaling management - Integration with Genesys Framework - Connection to third-party SIP endpoints |
| Installation & Configuration | 25% | - Software/hardware requirements - Integration with Genesys Media Server - Basic configuration and parameter settings - SIP Server installation and licensing |






