What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- There is a time limit of 120 minutes for the exam.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
- This exam is offered in only English.
How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost
The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.
Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hub.
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and APIs | - CRM and third-party integrations - API fundamentals and authentication |
| Troubleshooting and Best Practices | - System monitoring and issue resolution - Contact flow debugging |
| Reporting and Analytics | - Interaction and queue analytics - Performance dashboards |
| Genesys Cloud Architecture and Core Concepts | - Multi-tenant cloud fundamentals - Core components and services - Platform architecture overview |
| Administration and Configuration | - User and role management - Queues, divisions, and permissions |
| Call Routing and Contact Flows | - Inbound and outbound routing logic - Architect flows configuration - Skills-based and data-driven routing |
| Digital Channels and Omnichannel Handling | - Email, chat, and messaging channels - Workgroup and queue management |
