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Salesforce Certified Field Service Consultant Sample Questions:

1. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should theConsultant recommend to meet this requirement?

A) Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
B) Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
C) Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
D) Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

2. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A) Salesforce License
B) Scheduling License
C) Dispatcher License
D) Resource License

3. Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A) Customer First
B) High Intensity
C) EmergencyPolicy
D) Soft Boundaries

4. An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A) Entitlement Plan
B) Assets
C) Product Item
D) Maintenance Plan

5. Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A) Create a Work Type and Work Order for each Asset being serviced.
B) Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
C) Create a Work Order and Work Order Line Item for each Asset being serviced.
D) Create a Work Type to automatically create relevant line items for each Asset.

Solutions: