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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 2: Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools |
| Topic 3: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 4: Managing Resources | 16% | - Set up and manage crews and resource types - Understand license types and deployment - Manage time sheets, operating hours, and skills - Configure service territories and membership |
| Topic 5: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 6: Configuring Mobility | 10% | - Configure Field Service mobile app settings - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes |
| Topic 7: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones |
| Topic 8: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
Salesforce Certified Field Service Consultant Sample Questions:
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should theConsultant recommend to meet this requirement?
- A. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
- B. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
- C. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
- D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?
- A. Salesforce License
- B. Scheduling License
- C. Dispatcher License
- D. Resource License
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers
- A. Customer First
- B. High Intensity
- C. EmergencyPolicy
- D. Soft Boundaries
Correct Answer: A,D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
- A. Entitlement Plan
- B. Assets
- C. Product Item
- D. Maintenance Plan
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
- A. Create a Work Type and Work Order for each Asset being serviced.
- B. Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- C. Create a Work Order and Work Order Line Item for each Asset being serviced.
- D. Create a Work Type to automatically create relevant line items for each Asset.
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
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