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SAP C_TCRM20_60 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Basic Configuration & Customizing | 10% | - User Interface Configuration - Basic Customizing Settings - Determination Procedures |
| Topic 2: CRM Business Transactions | 25% | - Service Transactions - Sales Transactions - Activity Management |
| Topic 3: CRM Overview & Architecture | 20% | - SAP CRM Solution Architecture - Organizational Structure - Navigation & User Interface |
| Topic 4: CRM Middleware & Integration | 15% | - Data Exchange & Initial Load - Middleware Architecture - BDoc & Error Handling |
| Topic 5: Master Data | 15% | - Product Master - Business Partner - Condition & Pricing Data |
| Topic 6: CRM Business Scenarios | 15% | - Marketing Management - Interaction Center - CRM Analytics & Reporting |
