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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Desk and Ticket Management | - Ticket creation, categorization, and prioritization - SLA management and tracking - Knowledge base usage and resolution documentation |
| Topic 2: Incident Management Fundamentals | - Basic SAP support process overview - Incident vs. service request differentiation - IT service management principles and lifecycle |
| Topic 3: Service Quality and Continuous Improvement | - Process optimization in support operations - Performance reporting and KPIs - Problem management concepts |
| Topic 4: SAP Business All-in-One Support Processes | - Communication and escalation procedures - Support organization structure and roles - Incident handling workflow in SAP environments |
| Topic 5: SAP Solution and Support Tools | - Monitoring and reporting tools - Incident analysis and root cause identification - SAP Solution Manager overview |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. How long are local system log entries kept available in SM21?
A) Until the entry is overwritten (circular file)
B) Until the next system restart
C) Until the name of the system log file is changed manually
D) Until the records are replicated to the central system log (usually after one hour)
2. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?
A) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
B) You can analyze the currently processed statement using ST04 - detailed analysis.
C) You can analyze the currently processed statement by starting the SQL-Trace (ST05).
3. Which of the following keywords indicates the beginning of an ABAP processing block? (Choose two)
A) START-OF-SELECTION
B) INCLUDE
C) FORM
D) PROGRAM
4. When a message is sent to SAP via SAP Solution Manager, which status does the message have in the Service Desk?
A) Sent to SAP
B) Information to SAP
C) Confirm message to SAP
D) Sent to Customer
5. Which transactions will usually give you information about an update that terminated with an error message? (Choose two)
A) ST11
B) SM13
C) SM21
D) SM12
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: B,C |






