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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP BusinessObjects Architecture & Components | 20% | - BI Platform architecture - Central Management Server (CMS), Input/Output File Repository - Adaptive Processing Server, Web Application Container |
| Topic 2: Incident Management Fundamentals | 20% | - SLA definitions and priority levels - Message lifecycle and status handling - ITIL & SAP support processes |
| Topic 3: Support Best Practices & Escalation | 15% | - Communication with customers and SAP support - Root cause analysis and resolution tracking - Reproducing and documenting issues |
| Topic 4: Troubleshooting & Support Tools | 20% | - Remote support and diagnostics tools - SAP Notes and knowledge base search - Log files analysis and interpretation |
| Topic 5: SAP Solution Manager Service Desk | 25% | - CRM_DNO_MONITOR and INCMAN transactions - Incident Management Work Center - Message escalation and forwarding |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Question 1
How can you define the role of the Partner Services Advisor (PSA)? (Choose two)
A. Develops a service plan.
B. Acts as a single point of contact for partner needs within the partner Edge framework.
C. Liaises with the end customer of the Partner to assist with the booking process.
D. Is available 24*7 by phone or email.
Question 2
Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)
A. Integral
B. Integer
C. Integration
D. Integrity
Question 3
In the Service Desk, how can you search for SAP Notes?
A. Via transaction SNOTE
B. Via transaction SAP_NOTE
C. Via the Tab SAP Notes in the message
D. Via transaction SNOTE_SEARCH
Question 4
What is SAP Solution Manager Enterprise Edition? (Choose two)
A. A platform for realizing the value of SAP Enterprise Support
B. An enablement program for SAP partners
C. An enablement program for SAP customers
D. A comprehensive view on a project/release plan with all quality gates and their associated activities
Question 5
Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)
A. Automatic Deployment
B. Discovery of corrective software packages
C. Hardware Management
D. Best practices for embedding third-party software
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: A,C | Question 3 Answer: C | Question 4 Answer: A,D | Question 5 Answer: A,B |






