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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A key customer exchange is when there are a number of:

A) Important events in customer interactions.
B) Customers leaving a shop.
C) Customers talking to each other.
D) Customers entering a shop.

2. When you are busy and you answer the phone, if you immediately and politely tell the caller that you are very busy and you will ring them back later, then you are:

A) Likely to get in trouble with your boss.
B) Using a good time management technique.
C) Letting the caller know how hard you work.
D) Ignoring a potential customer.

3. Organisations need to gather information from customers if:

A) All of the above.
B) They are not likely to return again.
C) They are regular customers.
D) They are likely to return again.

4. The use of the internet for communicating with customers is:

A) All of the above.
B) Inexpensive to use.
C) Quickly communicates with customers.
D) A 24/7 way of gathering customer information.

5. A common barrier to communicating with customers are the:

A) Use of emails.
B) Attitudes and assumptions that we make.
C) Busy lives we lead.
D) Lack of shop assistants.

Solutions: