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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. A Solution Architect that been hired to consultAce Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce.
Ace Computers expects to have large data volumes and wants to minimize impact on end-useroperations during business hours.
Which integration solution should the Solution Architect recommend for the company's business needs?

A) MuleSoft Composer
B) MuleSoft Anypoint Platform
C) Platform Events
D) Salesforce Data Loader

2. UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

A) Experience Cloud, web-to-case, and a CTI integration
B) Customer Community with Live Agent
C) Omni-Channel with defined presence, routing configurations, and Service Channels
D) Customer Community with ability to create a new support Case
E) CTI adaptor with Omni-Channel integration

3. Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?

A) Change Data Capture
B) Bulk Rest API
C) SOAP API
D) Salesforce Connect

4. A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

A) Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.
B) Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
C) Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
D) Agree with the management team to postpone the go-live and increase the scope to include the desired features.

5. 3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to gothrough an approval process that allows for resubmitting to only those that previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
Choose 2 answers

A) CPQ license
B) Price Rules
C) Flow
D) CPQ Plus license

Solutions: