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Nortel 920-481 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Support | - Diagnostics and log analysis - Common system issues and resolution |
| Messaging Features | - Email integration and message routing - Voicemail and unified messaging services |
| Administration and Maintenance | - User mailbox management - System monitoring and maintenance tasks |
| CallPilot System Fundamentals | - Architecture and components of CallPilot R5.0 - Unified Messaging concepts |
| System Installation and Configuration | - Initial setup and deployment - Integration with telephony systems |
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