Since our Avaya 6201.1 exam review materials are accurate and valid our service is also very good. We are 7*24 online service. When you want to ask any questions or share with us your 6201.1 passing score you will reply you in 3 hours. We have one-year service warranty that we will send you the latest 6201.1 exam review materials if you want or other service. If you pass 6201.1 with a good mark and want to purchase other Avaya exams review materials we will give you discount. Or if you stands for your company and want to long-term cooperate with us we welcome and give you 50%+ discount from the second year.
Our IT system department staff checks the updates every day. Once the 6201.1 exam review materials are updated we will notice our customers ASAP. We make sure that all 6201.1 exam review materials we sell out are accurate, 6201.1 valid and latest. As for the payment we advise people using the Credit Card which is a widely used in international online payments and the safer, faster way to send money, receive money or set up a merchant account for both buyers and sellers. If you have any query about the payment we are pleased to solve for you. (6201.1 pass review - Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam)
We assure you 100% pass for sure. If you fail the 6201.1 exam you can send us your unqualified score we will full refund to you or you can choose to change other subject exam too. We aim to "Customer First, Service Foremost", that's why we can become the PassReview in this area.
Instant Download 6201.1 Exam Braindumps: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Configuration | - Routing policies and call handling - Agent and skill administration - Call distribution strategies (e.g., BSR) |
| Topic 2: Avaya Aura Communication Manager Fundamentals | - Administration and configuration basics - Call processing and routing - System architecture and components |
| Topic 3: Avaya Call Management System (CMS) | - CMS administration and maintenance - ACD reporting and historical data - CMS architecture and connectivity |
| Topic 4: Integration and Troubleshooting | - Logging and system verification - CM and CMS connectivity setup - Network and system diagnostics |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
- A. Write permission to the System Setup feature and write permission to UNIX.
- B. Log in as a CMS administrative user and execute the paaswd command for that user.
- C. Log in as root and execute the password command for that user.
- D. Perform a manual login from CMS Supervisor and execute the passwd command for that user.
Correct Answer: C 🗳️
When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
- A. NET 1Port
- B. SER MGT Port
- C. NET MGT Port
- D. XVR-300XB port
Correct Answer: B 🗳️
Which two statements about CMS and CM connectivity are true? (Choose two)
- A. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
- B. The switch and CMS can he connected through a network.
- C. The switch can have a direct-connect to the CMS
- D. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
Correct Answer: A,B 🗳️
To activate, which three options require an Avaya authorization password? (Choose three)
- A. the number of agents that the CMS can report on
- B. the number of ACDs that the CMS system can monitor
- C. simultaneous CMS Supervisor logins
- D. features assigned to each user
- E. the number of users that can be administered in the CMS
Correct Answer: A,B,C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
- A. The holiday recording was not functioning properly.
- B. The Communication Manager was down.
- C. The holiday was not administered in the holiday tablet
- D. An agent forgot to log out.
Correct Answer: C 🗳️
Jonas 
Morgan 
Gilbert 
Jennifer 
Elaine 
Will 
Lester 
Marcia 
Matt 
Bowen 
Horace 
Eudora 
Colby 
Boyd 
Berger 
Jo 
