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Cisco CCIE SP Operations Written Sample Questions:

1. Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which troubleshooting strategy should you suggest to the Voice Operations Center to help them isolate the problem to the call manager server or network?

A) Log into each call manager and attempt to ping some of the end points.
B) Stress test call manager servers with a traffic generator to increase network load until packets are dropped.
C) Focus efforts on primary call manager as there are no network incidents.
D) Verify that no calls were dropped during the switchover from primary to secondary call manager server.

2. You work on an incident ticket regarding a customer complaint about Internet connection. After investigating the incident, you identify the problem as being caused by a port that was mistakenly shut down. What should you do first?

A) Escalate this incident as a problem.
B) Make sure that this incident is managed and that it is being fixed as soon as possible.
C) Try to identify other potential problems in the network that are similar to the one that has just been identified.
D) Set a maintenance window to do a no shutdown command on the port.

3. According to ITIL@ v3 framework, KPIs help measuring the success of a process in regards to performance, quality, and value. Which other key factor should be considered when applying KPIs to process metrics?

A) error
B) scope
C) compliance
D) risk

4. A rollout plan for a new version of Cisco IOS Software has been devised by the engineering team. The plan calls for installing Cisco IOS Release 12.2(33)SRD on all Cisco 7600 Series Routers in the network. During the plan review with operations, what concerns should you raise about this plan? (Choose two.)

A) the amount of empty flash memory space to hold the new image
B) the 7600 Series Routers that are in the network with Cisco Catalyst 6500 Series Supervisor Engine 1
C) the lack of time in the normal operations maintenance window to upgrade all routers
D) the amount of memory installed on the line cards

5. According to ITIL@ v3 framework, the Reactive Problem Management process contains these steps: Detection, Logging, Categorization, Investigation and Diagnosis, Workarounds, Raising a Known Error Record, Resolution, Closure, Major Problem Review, and Errors Detected in the Development Environment. Which step is missing from this list?

A) Severity
B) Notification
C) Prioritization
D) Escalation

Solutions: