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Avaya 3381X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Resilience, Licensing & Bill of Materials | 20% | - ASIPP licensing and software investment protection - Redundancy and disaster recovery design - Solution BoM and capacity planning |
| Topic 2: Avaya Aura Contact Center Architecture | 30% | - Multimedia channels and routing design - Integration with Communication Manager & Session Manager - AACC core components and deployment models |
| Topic 3: Requirements Analysis & Solution Planning | 25% | - Engagement solution design methodology - Customer business and technical requirements gathering - Scalability, redundancy and high availability planning |
| Topic 4: Additional Customer Engagement Components | 25% | - Contact recording and quality monitoring solutions - Experience Portal & Breeze platform integration - Workforce engagement and optimization |
