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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Master Data and Configuration | - Core Master Data
|
| Topic 2: Reporting and Analytics | - Service Reporting
|
| Topic 3: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 4: Integration and Communication | - Integration Scenarios
|
| Topic 5: Service Processes | - Ticket and Case Management
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.
- A. Apply SDK solution
- B. Request new tenants
- C. Create business roles
- D. Update fine-tuning
Correct Answer: A,B 🗳️
Which channel types are supported in SAP Cloud for Customer? ]
- A. Business-to-customer
- B. Business-to-business
- C. Consumer-to-consumer
- D. Business-to-consumer
- E. Employee support
Correct Answer: B,D,E 🗳️
Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.
- A. You do NOT need to know the definitions of each of the fields
- B. There is a template available for each object that allows tool-supported migration
- C. You can upload the data only once
- D. The template structure is predefined and CANNOT be changed
- E. For each object to be migrated, the CSV fields must be mapped to the fields in the system
Correct Answer: A,C,D 🗳️
A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?
- A. Restricted read and write access
- B. Only unrestricted write access
- C. Only restricted write access
- D. Unrestricted read and write access
Correct Answer: D 🗳️
What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.
- A. To assign accounts to business users
- B. To create business users
- C. To scope the system
- D. To restore system default settings
Correct Answer: C,D 🗳️
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