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Cisco Administering Cisco Contact Center Enterprise Sample Questions:
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Monitor
- B. Browse
- C. Edit
- D. Quick Edit
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- A. Voice Browser
- B. Media Server
- C. Unified Communications Manager
- D. VRU PG
- E. Finesse Server
Correct Answer: A,B 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. Media routing domain
- B. Network VRU
- C. Call type
- D. ICM script
- E. Skill Targets
Correct Answer: C,D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Which variable remains available to all scripts in the system until reset?
- A. User variable
- B. Caller Entered digits
- C. Call variable
- D. Peripheral variable
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Call Flow and Call Control Scripts
- B. Routing Scripts
- C. Administrative Scripts
- D. Tenant Scripts
- E. Call Studio Scripts
Correct Answer: B,C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
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