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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Decision Strategies | 25% | - Implement eligibility rules - Design and build decision strategies - Use predictive models - Simulate and test strategies |
| Topic 2: Actions and Treatments | 15% | - Web offer presentation - Outbound action configuration - Define and manage customer actions |
| Topic 3: Contact Policy and Volume Constraints | 13% | - Tracking periods for policies - Outbound volume limiting - Prevent action overexposure |
| Topic 4: AI and Arbitration | 8% | - AI-based prioritization - Business rule prioritization - Action arbitration logic |
| Topic 5: Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| Topic 6: Channels | 10% | - Email offer delivery - Third-party integration - Real-time containers |
| Topic 7: Next-Best-Action Concepts | 8% | - Always-on outbound fundamentals - One-to-one customer engagement - Contact center value optimization - Define starting population |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
A) Remap the scorecard property in the decision strategy for the change to take effect.
B) The score calculation is independent of the strategy and no change is required.
C) A new proposition filter needs to be configured in the strategy to filter on customer income.
D) Add a new Group By component for the mortgage limit calculation.
2. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
A) Interaction history
B) Call intent detection
C) Dispute handling strategy
D) Offers ranking
3. U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
A) Applicability
B) Suitability
C) Eligibility
D) Suppression rules
4. MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
A) Audience
B) Prioritization formula
C) Applicability rules
D) Customer segment
5. When a customer is offered an action that they already accepted, this is because_________.
A) the strategy is not customized to exclude previously accepted offers
B) there are no suppression rules defined
C) the actions are filtered based on eligibility
D) the customer intent was captured incorrectly
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
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