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Microsoft MB2-632 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Microsoft Dynamics CRM Concepts | 34% | - Multi-Language and Multi-Currency Support - Understanding Microsoft Dynamics CRM Software - Microsoft Dynamics CRM for Outlook Integration - Customer-Centered View and Navigation |
| Topic 2: Marketing Automation | 16% | - Campaign Management and Response Tracking - List Management - Campaign Planning and Creation |
| Topic 3: Sales Management | 18% | - Product Catalog Management - Lead and Opportunity Management - Quote, Order, and Invoice Processing |
| Topic 4: Service Management | 18% | - Queue Management - Knowledge Base Administration - Contract and Case Management |
| Topic 5: Service Scheduling | 14% | - Defining and Scheduling Services - Service Scheduling Life Cycle - Resource and User Management |
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