Microsoft MB2-423 Q&A - in .pdf

  • MB2-423 pdf
  • Exam Code: MB2-423
  • Exam Name: CRM 3.0 Applications
  • Updated: Jul 25, 2026
  • Q & A: 182 Questions and Answers
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  • Exam Code: MB2-423
  • Exam Name: CRM 3.0 Applications
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  • Updated: Jul 25, 2026
  • Q & A: 182 Questions and Answers
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Microsoft MB2-423 Q&A - Testing Engine

  • MB2-423 Testing Engine
  • Exam Code: MB2-423
  • Exam Name: CRM 3.0 Applications
  • Updated: Jul 25, 2026
  • Q & A: 182 Questions and Answers
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Microsoft MB2-423 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Management Configuration- Lead and opportunity management
  • 1. Opportunity tracking
    • 2. Lead lifecycle
      - Sales processes
      • 1. Quotes and orders
        • 2. Sales pipeline configuration
          Topic 2: Customer Service Management- Service scheduling
          • 1. Service calendar
            • 2. Resource allocation
              - Case management
              • 1. Case creation and routing
                • 2. SLA management
                  Topic 3: Microsoft CRM Architecture and Components- Core modules overview
                  • 1. Sales module
                    • 2. Service module
                      • 3. Marketing module
                        - CRM 3.0 system architecture overview
                        • 1. Database and platform dependencies
                          • 2. Client-server structure
                            Topic 4: Customization and Configuration- Entity customization
                            • 1. Custom entities and attributes
                              • 2. Forms and views customization
                                - Business logic
                                • 1. Business rules and scripts
                                  • 2. Workflows
                                    Topic 5: Marketing Automation- Campaign management
                                    • 1. Target marketing lists
                                      • 2. Campaign creation and tracking
                                        - Email and communication tools
                                        • 1. Email templates
                                          • 2. Mass communication workflows

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