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HP HP2-B138 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Position and Present HP Solutions | 25% | - Competitive differentiation - Pricing and contract models - Communicate value and benefits |
| Analyze Customer Business Needs | 25% | - Align services with business goals - Assess cost and efficiency requirements - Identify customer printing environment challenges |
| Sales Process and Closing | 25% | - Post-sales support overview - Sales cycle management - Negotiation and closing techniques |
| Understand HP Printing Services Portfolio | 25% | - Managed Print Services (MPS) - Workflow and Document Management Solutions - Hardware and Software Service Offerings |
