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EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Operation | - Incident management - Problem management - Event management - Request fulfillment |
| Service Design | - Availability and capacity management - Service catalog management - Service level management - Design coordination |
| Continual Service Improvement | - Service measurement and reporting - 7-step improvement process |
| Service Lifecycle Introduction | - Service lifecycle principles - Overview of ITIL concepts and structure |
| Service Strategy | - Financial management for IT services - Service portfolio management - Demand management |
| Service Transition | - Change management - Service asset and configuration management - Release and deployment management |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
- A. Identification of risk, analysis and management of the exposure to risk
- B. Control of exposure to risk and investment of capital
- C. Training in risk management for all staff and identification of risks
- D. Training of all staff and investment of capital
Correct Answer: A 🗳️
Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring
- A. All of the above
- B. 2, 3 and 4 only
- C. 1, 2 and 3 only
- D. 1, 3 and 4 only
Correct Answer: A 🗳️
Which one of the following does service metrics measure?
- A. Infrastructure availability
- B. The end-to-end service
- C. Maturity and cost
- D. Functions
Correct Answer: B 🗳️
What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?
- A. Capacity
- B. Serviceability
- C. Continuity
- D. Availability
Correct Answer: D 🗳️
Which of the following activities would be performed by a process manager?
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles
- A. 1 and 3 only
- B. All of the above
- C. 1 and 2 only
- D. 2 and 3 only
Correct Answer: B 🗳️
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