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EXIN EX0-101日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Transition | 20% | - Knowledge Management - Purpose, Goals and Objectives - Change Management - Service Asset and Configuration Management - Release and Deployment Management |
| Service Management as a Practice | 15% | - Processes, Functions, Roles and Responsibilities - Good Practice and ITIL - Concept of Service and Service Management |
| Service Design | 20% | - Service Level Management - Supplier Management - Service Catalog Management - Purpose, Goals and Objectives - Capacity Management - Availability Management - Information Security Management |
| Service Operation | 20% | - Purpose, Goals and Objectives - Service Desk, Technical, Application and IT Operations Management - Problem Management - Incident Management - Request Fulfillment - Access Management |
| Continual Service Improvement | 10% | - Seven-Step Improvement Process - Purpose, Goals and Objectives - CSI Approach and Metrics |
| Service Strategy | 15% | - Demand Management - Purpose, Goals and Objectives - Service Portfolio Management - Financial Management for IT Services |
EXIN ITIL Foundation V 3.0 & ITIL Foundation (EX0-101日本語版) Sample Questions:
Question 1
A. Option B
B. Option D
C. Option C
D. Option A
Question 2
A. Option B
B. Option D
C. Option C
D. Option A
Question 3
A. Option B
B. Option D
C. Option C
D. Option A
Question 4
A. Option B
B. Option D
C. Option C
D. Option A
Question 5
A. Option B
B. Option D
C. Option C
D. Option A
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: D |
