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GAQM CSMP-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Telemarketing | - Call Planning - Follow-up and Closing - Negotiation Basics - Communication Techniques |
| Topic 2: Relationship Building | - Customer Focus - Communication Skills - Influencing Relationships - Networking & Small Talk |
| Topic 3: Digital Marketing | - Email Marketing - Online Advertising - SEO Fundamentals - Social Media Marketing - Internet Marketing Basics |
| Topic 4: Branding | - Brand Definition - Brand Measurement - Brand Identity - Brand Positioning |
| Topic 5: Sales Presentations | - Delivery Techniques - Proposal Writing - Presentation Structure - Dressing and Professional Image |
| Topic 6: Marketing and Sales | - Core Marketing Concepts
|
| Topic 7: Body Language | - Handshake and Presence - Mirroring and Posture - Non-verbal Communication Basics - Reading Client Signals |
