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IBM C2010-024 Exam Syllabus Topics:

IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

Question 1

Once an engineer has taken ownership of a Non-OneTeam PMR, which field must be updated?

A. APAR Number
B. Keyword 1
C. Keyword 2
D. Next Queue

Question 2

When would a Solution Given code of 1 be entered into a PMR?

A. when a client chooses to terminate problem resolution activities
B. when a final solution is provided to the client
C. when a test solution as a fix is provided to the client
D. when a circumvention or workaround is determined and communicated to the client

Question 3

When creating an APAR,the primary symptom needs to be described by the Symptom/Keyword codes. What are the two valid options for the Symp/keyword tom pairing code?

A. LOOPING, LP
B. INCORROUT, IN
C. ABEND, AB
D. CRASH. CR
E. DOCUMENT, DC

Question 4

What method is used by an engineer to create a secondary call for a PMR?

A. Use the CV command in RETAIN or use the PMR->Call Convert option in CCWin.
B. Use the CT command in RETAIN or use the Contact button in CCWin.
C. Use the GC command in RETAIN or use the PMR^Call Generate (Call Create) option in CCWin.
D. Use the CG command in RETAIN or use the PMR^Create Call (Call Generate) option in CCWin.

Question 5

What does a BackEnd (BE) engineer need to document for follow-up commitments?

A. when the next client/engineer contact should occur
B. when the PMR will un-FUP
C. when the BE engineer will work the PMR next
D. the method the BE engineer will use to communicate with the customer
E. who will initiate the next client/engineer contact

Solutions: