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Salesforce AP-212 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Engagement and Promotions | - Campaign and promotion setup
|
| Reporting and Analytics | - Loyalty performance tracking
|
| Member and Account Management | - Member enrollment and profiles
|
| Data Model and Integration | - Loyalty data architecture
|
| Loyalty Management Fundamentals | - Core concepts of loyalty programs
|
| Program Setup and Configuration | - Loyalty program structure
|
Salesforce Loyalty Management Accredited Professional Sample Questions:
A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company's business requirements?
- A. Enable Pending Points
- B. Install App Exchange
- C. Enable Deferred Points
- D. Enable Escrow Points
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
- A. Create a new segment within CDP.
- B. Add the Segmented "Loyalty program members" to a new "Campaigns".
- C. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
- D. Create a custom report using "Salesforce reports".
Correct Answer: A,C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
- A. December 31, 2023
- B. December 31, 2024
- C. March 31 2024
- D. March 16, 2020.
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
A sports clothing and accessories retailer has a strategic partnership with other businesses that provide sports equipment and outdoor sports experiences. This retailer wants its Loyalty program members to be able to redeem their points when shopping with its redemption partners.
When creating a Loyalty Program partner record, how should an Administrator set up the partners in the Loyalty management application?
- A. Set the program partner type to both > Activate > Define the accrual cost per unit.
- B. Set the program partner type to redemption > Activate > Define the redemption cost per unit
- C. Set the program partner type to accrual > Activate > Define the redemption cost per unit
- D. Set the program partner type to redemption > Activate > Define the accrual cost per unit.
Correct Answer: B 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?
- A. Create Data Processing jobs
- B. Create custom objects in Loyalty
- C. Create customer integration code
- D. Create a Connected App in Platform
Correct Answer: D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).






