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Nortel 920-141 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Configuration & Provisioning | 30% | - Basic system setup - Feature configuration and administration - Line and trunk configuration |
| Topic 2: Maintenance & Troubleshooting | 15% | - Common fault isolation - Software upgrades and backups - System monitoring and diagnostics |
| Topic 3: IP Telephony & Networking | 20% | - VoIP protocols and signaling - IP terminal registration - Network requirements and QoS |
| Topic 4: CS 1000 System Architecture | 25% | - System redundancy and reliability - Hardware components and modules - Release 4.0 software features |
| Topic 5: Services & Applications | 10% | - Contact center basics - Call processing and routing - Unified messaging integration |
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