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Avaya 6204.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Deployment | 25% | - Pre-installation requirements - Server and software installation steps - License activation and configuration - Post-installation verification |
| Topic 2: Administration & Maintenance | 15% | - System management and user accounts - Performance monitoring and logs - Backup, restore, and upgrades |
| Topic 3: Troubleshooting & Support | 10% | - Diagnostic tools and error resolution - Common installation and configuration issues - Support procedures and documentation |
| Topic 4: Configuration & Integration | 30% | - CTI and reporting integration - Dialer, agent, and campaign setup - Integration with Avaya Aura Communication Manager - Database configuration and connectivity |
| Topic 5: Proactive Contact Architecture & Overview | 20% | - Supported versions and compatibility - System components and architecture - Server roles and communication flows |
