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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

A) Web Chat
B) Predictive Outbound
C) Scanned Documents
D) MMS Text Messages

2. You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?

A) Hybrid Cloud
B) Public Cloud
C) Private Cloud
D) On-Premise

3. You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?

A) 410 Telephony users and 225 UC users
B) 200 Telephony users and 435 UC users
C) 400 Telephony users and 235 UC users
D) 210 Telephony users and 425 UC users

4. Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
B) To IP Office and anchored In IP Office: A-6
C) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
D) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

5. With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?

A) 500 participants
B) 100 participants
C) 50 participants
D) 25 participants

Solutions: