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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Short Message Service
B) Web Communication
C) Instant Messaging
D) Voice Mail

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The salaries of the executives In the meeting
B) The Avaya solutions and services Avaya could offer
C) The design diagram for discussion with customer
D) The model numbers of the existing contact center equipment

3. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What Is the IVR name?
B) What is the percentage of customer support Issues that are resolved In one call?
C) What are the customer support pain points?
D) Which system support click-to-call from the web?
E) What are the agent performance reporting requirements?

4. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Agent Map
B) Avaya Agent Desktop
C) Avaya one-X® Agent Desktop
D) Avaya Contact Center Orchestration Designer

5. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC Multimedia ASIPP package
B) AACC 7 Base System and Voice ASIPP package
C) AACC 7 Outbound ASIPP package
D) AACC 7 Resilience (High Availability) ASIPP package

Solutions: