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Scope
This certificate verifies the fundamental knowledge to become an Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
Oracle Utilities Customer Care and Billing 2 Essentials
Preparation Guide for Oracle 1z0-562 Certification Exam
Introduction
The Oracle Utilities Customer Care and Billing 2 Essentials Certification Exam certifies the candidate has an understanding of Oracle customer care and billing technology. This certificate is also known as Oracle 1z0-562 Exam which is a benchmark for experience and expertise recognized by employers across the globe.
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Oracle Utilities Customer Care and Billing 2 Essentials
Exam Content
The examination consists of 70 Questions. Candidates should score 60% to clear the examination.
Formats of Question
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 120 minutes for attempting 70 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The Oracle 1z0-562 certification is a pass or fail examination and the candidate has to score a minimum of 60% to be termed as pass in the certification exam.
Candidates will receive an email with the result from Oracle within 30 minutes of completing the Certification exam. Exam results are also available on the CertView web portal and the candidate can visit the portal and login to the CertView account to view the exam results and get further details.
Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Objects & Framework | 20% | - Configure business rules and bundling - Use Oracle Utilities Application Framework - Understand business object elements and lifecycle |
| Topic 2: Billing, Payments & Adjustments | 20% | - Manage billing processes - Process payments and overpayments - Configure adjustments and payment plans |
| Topic 3: Collections & Field Activities | 15% | - Maintain service cycles and routes - Upload and manage field activities - Manage overdue debt and collections |
| Topic 4: Customer & Account Management | 15% | - Maintain customer information - Define customer account structure |
| Topic 5: User Interface & Navigation | 15% | - Navigate Oracle Utilities CCB interface - Use Control Central and help documentation |
| Topic 6: Scripts & Automation | 15% | - Implement service scripts - Configure BPA scripts |






