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Oracle 1z0-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cross-Channel Contact Center Cloud Implementation | - Reporting and Analytics
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f2, f5, f1, f3, f4
- B. f1, f2, f5, f3, f4
- C. f2, f5, f3, f1, f4
- D. f5, f2, f3, f4, f1
- E. f1, f2, f4, f3, f5
Correct Answer: C 🗳️
Which three functions are not part of the math group of functions?
- A. bitand
- B. power
- C. truncate
- D. to_number
- E. length
- F. round
- G. ceiling
- H. rand
- I. lower
- J. floor
Correct Answer: D,E,I 🗳️
What must you set to enable the email channel?
- A. EGW_UPDATE_BY_CREATE
- B. EGW_ENABLED
- C. EGW_SAVE_EMAIL_HEADERS
- D. EGW_SECURE_UPDATE_ENABLED
- E. EGW_AUTO_CONT_CREATE
Correct Answer: B 🗳️
When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
- A. Workspace
- B. Return
- C. Entry Point
- D. Set Fields
- E. Load
- F. Decision
Correct Answer: A,C,F 🗳️
Which two statements are true about a disposition?
- A. It can be linked to products.
- B. It can be made visible on the Customer Portal.
- C. It can be set to a maximum depth of three in hierarchy levels.
- D. It helps to identify the root cause of an incident.
- E. It can be linked to categories.
Correct Answer: A,D 🗳️
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