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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot canresolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

A) Voice and tone planning
B) Onboarding planning
C) Training and support planning
D) User interface planning

2. A UX Design team is doing a review of a new Lightning Web Component (IWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions.
Which class does NOT follow this convention?

A) .slds-avatar_circle
B) .slds--size-l-of-2
C) .slds-box

3. During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.
What should be done to improve their experience?

A) Make the global search bar bigger on every page.
B) Create a mood board to communicate the visual style of the UI.
C) Update the Home page with access to commonly used reports.
D) Add the Daily Task component to the Home page.

4. Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.
What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation?
Choose2 answers.

A) To increase the speed of design compared to paper prototyping
B) To avoid added long-term cost from oversight-driven rework
C) To enable iterative feedback from the users
D) To eliminate the need for journey mapping during discovery

5. Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?

A) Add section headers to visually separate fields into groups.
B) Improve form security by adding a challenge-response test.
C) Replace field labels with placeholder text.
D) Create a three-column grid to reduce the form length.

Solutions: